Thank you for choosing [Your Business Name] for your junk removal needs. We strive to provide professional, reliable, and hassle-free service. Please review our return and refund policy below.

• Appointments may be canceled or rescheduled up to 24 hours before the scheduled service time.
   

• Because junk removal is a service and not a product, refunds are handled on a case-by-case basis.
   
• If you are not satisfied with the service provided, please contact us within 48 hours of the appointment. We will work with you to resolve the issue, which may include a partial or full refund.
   
• Refunds will not be issued once the agreed-upon items have been removed and disposal is completed, except in cases of error or service failure.
   

• If we were unable to remove items due to access restrictions (locked gates, unsafe conditions, vehicles blocking access, etc.), a service fee may still apply.
   
• If the wrong items were taken by mistake, please notify us immediately so we can work to correct the issue.
   

Refunds will not be granted for:

• Items that were not disclosed during booking and could not be removed due to legal, hazardous, or size/weight restrictions.
   
• Situations where our crew arrived on-site and the customer was unavailable to authorize or provide access.
   

If you have any questions or concerns about this policy, please contact us at the listed email under our Contact section.